Help & FAQs

HELP & FAQs

Need help with a product or order? You'll find answers to common questions below.

Please include your order number where available. Never send full payment card details or passwords by email.

How do I choose the right size?

Check the product's size and fit information alongside our Size Guide. Where product-specific measurements are provided, use those for that item.

Where do you deliver?

We offer delivery to the UK, Ireland, BFPO addresses and international destinations, subject to available services and destination restrictions.

Available delivery options and charges are displayed before you complete your purchase.

Do you offer free delivery?

Free standard delivery is available on orders over £50 to the UK, Ireland and BFPO addresses, where a suitable service is available.

Orders totalling exactly £50 do not qualify. Upgraded or expedited delivery may carry an additional charge.

When will my order be dispatched?

We usually dispatch orders within 24 to 48 hours on working days, excluding weekends and bank holidays.

Any different arrangements for a particular product will be explained before purchase.

Do you offer next-day delivery?

Next-day and 48-hour services may be available at an additional charge. Expedited services to other destinations may also be offered.

Unless expressly stated otherwise, delivery service times run from dispatch. Check the service details and any order cut-off time before ordering.

What happens if delivery is delayed?

Severe weather, transport disruption, customs delays, national emergencies and other unforeseen circumstances may affect delivery. Your statutory rights remain unaffected.

See our Shipping Policy for full details.

Can I change my order or delivery address?

We will help where possible, although changes may not be possible after dispatch.

Can I cancel or return an order?

For most online purchases, you can tell us that you wish to cancel within 14 days starting the day after you receive your goods. You then have a further 14 days to send them back.

Exceptions can apply, including to clearly personalised goods and certain sealed hygiene goods once unsealed.

See our Return and Refund Policy for full details.

How do I get a Returns Authorisation Number?

Contact sales@kahuna.ie

Provide your order number and identify the items you wish to return. We will issue a Returns Authorisation Number (RAN) and confirm the return instructions.

Include the RAN inside your parcel so we can match it to your order. The RAN is an administrative reference and does not restrict your statutory rights.

Who pays return postage?

For change-of-mind returns, you pay the direct return postage cost.

KAHUNA covers reasonable return costs where goods are faulty, damaged on delivery, incorrect or otherwise do not meet legal requirements. Contact us to arrange a suitable return method.

Can sale items be returned?

Yes. Buying an item in a sale does not reduce your statutory cancellation rights or your rights concerning faulty goods.

When will I receive my refund?

For a qualifying cancellation, we refund without undue delay and within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever happens first.

Different arrangements apply if we agree to collect the goods or where you exercise rights concerning faulty goods. See our Return and Refund Policy.

What should I do if an item is faulty or incorrect?

We will explain the appropriate next steps, including return arrangements and any applicable refund, repair or replacement.

Does KAHUNA offer a warranty?

KAHUNA clothing purchased directly from our online store carries a free one-year warranty against manufacturing defects, running from the original purchase date.

This commercial warranty applies to clothing only. It is additional to your statutory rights, which may continue beyond the warranty period.

See our Warranty page for coverage, exclusions and claim instructions.

How should I care for my clothing?

Follow the care label on the garment and any product-specific instructions.

Our Product Care page provides general guidance. Contact us if you are unsure before washing, drying or treating an item.

How do I make a complaint?

Email sales@kahuna.ie or write to:

D Lavery trading as Kahuna Premium Sportswear
5a North End
Ballyclare
Co. Antrim
BT39 9BN
Northern Ireland
United Kingdom

Explain the issue, include your order number where available and tell us the outcome you are seeking.