Refund policy
RETURN AND REFUND POLICY
This policy applies to consumer purchases from the KAHUNA online store. It does not restrict your statutory rights.
Changing your mind
You can cancel most online purchases without giving a reason. Tell us within 14 days starting the day after you receive your goods. You then have a further 14 days from telling us to send them back.
If goods from one order arrive separately, the cancellation period normally starts the day after you receive the last item.
To cancel, email sales@kahuna.ie, or write to the address below. A clear statement that you wish to cancel is sufficient. Please include your name and order number where available.
Returns Authorisation Number (RAN)
Please contact us before sending goods back so we can issue a Returns Authorisation Number (RAN) and confirm your return instructions.
Provide your order number and identify the items you wish to return. For faulty, damaged or incorrect goods, please describe the problem. You do not have to give a reason for a statutory change-of-mind cancellation.
Include the RAN inside your parcel so we can identify your return and match it to your original order.
The RAN is an administrative reference. Requesting or receiving one is not a condition of exercising your statutory rights. Your cancellation takes effect when you clearly notify us. Do not delay returning goods beyond the statutory deadline while waiting for a RAN. A missing RAN will not invalidate an otherwise valid statutory return.
Returning your goods
For change-of-mind returns, you are responsible for the direct cost of return postage.
Package items securely and retain proof of posting. Include your order number or another way for us to identify your purchase, alongside your RAN where available.
You can inspect and try on goods as you reasonably would in a shop. We may deduct an amount for any loss in value caused by handling beyond what is necessary to assess the goods.
Original packaging is helpful but is not a condition of exercising your statutory cancellation right.
Refunds following cancellation
We will refund you without undue delay and within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever happens first.
If we agree to collect the goods, we will refund you within 14 days of being told that you wish to cancel.
When you cancel an entire order, we will also refund the standard outbound delivery charge. If you selected a more expensive delivery service, we do not have to refund the additional cost.
Refunds will use your original payment method unless you expressly agree otherwise. We do not charge a refund or restocking fee.
Exceptions
The change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised.
It also does not apply to sealed goods that are unsuitable for return for genuine health protection or hygiene reasons where the seal has been broken after delivery. This is not a blanket exclusion for clothing or sportswear.
These exceptions do not remove your rights where goods are faulty or not as described.
Faulty, damaged or incorrect goods
Contact us if your goods are faulty, damaged, incorrect or not as described. Please provide your order details and describe the problem. Photographs can help but are not a condition of exercising your rights.
We will issue a RAN and provide suitable return instructions. KAHUNA will cover reasonable return costs where goods do not meet legal requirements.
You normally have a short-term right to reject goods that do not meet legal requirements within 30 days of delivery and obtain a refund.
After that period, you may be entitled to a repair or replacement. If this is impossible, unsuccessful, or not provided within a reasonable time and without significant inconvenience, you may be entitled to a price reduction or to reject the goods for a refund, subject to applicable law.
Refunds for rejected faulty goods will be issued without undue delay and within 14 days of our agreement that you are entitled to a refund.
Your statutory rights are separate from any KAHUNA warranty and may continue beyond its duration.
Contact and returns address
Kahuna Premium Sportswear
5a North End
Ballyclare
Co. Antrim
BT39 9BN
Northern Ireland
United Kingdom
Email: sales@kahuna.ie
Optional cancellation form
You may use this wording, but you do not have to:
To KAHUNA at the contact details above:
I give notice that I wish to cancel my contract for the following goods:
Goods:
Order number:
Date ordered:
Date received:
Customer name:
Customer address:
Date:
Signature, only if submitting on paper: